Purchase rules

Rules for buying and selling goods in the online shop https://www.noriuduru.lt/

1. Definitions
1.1. The Seller – UAB “EG Doors” company no. 150159579, registered office address Pramonės g. 37, LT-62175 Alytus.
1.2. noriuduru.lt – online shop located at: https://www.noriuduru.lt/
1.3. The Buyer shall be (1) a natural person of legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; (2) a legal person; and (3) duly authorised representatives of all of the above.
1.4 The Parties are the Buyer and the Seller together.
1.5 Personal data means any information relating to a natural person – the data subject – whose identity is known or can be identified, directly or indirectly, by reference to data such as: name, surname, gender, Internet Protocol (IP) address, telephone number, e-mail address, one or more physical, physiological, psychological, economic, cultural or social characteristics of the person.
1.6. “Rules” means these “Rules for the purchase and sale of goods in the online shop https://www.noriuduru.lt//”.
1.7 Account – the result of the Customer’s registration on https://www.noriuduru.lt/, which results in the creation of an account that stores his/her personal data and order history.
1.8.Privacy Policy – a document approved by the Seller, which provides the basic rules for the collection, collection, processing and storage of Personal Data when using https://www.noriuduru.lt/.

2. General provisions
2.1 The Buyer confirms the Terms and Conditions by reading them and by ticking the box next to the statement “I have read and agree to the Rules for the purchase and sale of goods in the electronic shop https://www.noriuduru.lt/”. The Rules thus approved shall constitute a binding legal document for the Parties, which shall determine the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and payment for them, the procedure for the delivery and return of goods, the liability of the Parties, and other conditions relating to the purchase – sale of goods on the https://www.noriuduru.lt/.
2.2 By creating an account on https://www.noriuduru.lt/, the Customer accepts the Terms and Conditions at the time of first registration. If the Buyer accepts the Terms and Conditions at the time of the first registration (creation of the account), a long-term sale and purchase agreement shall be concluded between the Buyer and the Seller. The Terms and Conditions approved at the time of the first registration shall apply to all purchases made by the Buyer until the updated Terms and Conditions are published. Information about updates to the Terms and Conditions is available on the Website.
2.3 Only Customers as defined in Clause 1.3 of the Terms and Conditions are entitled to purchase from https://www.noriuduru.lt/. By accepting the Terms and Conditions and reading the Privacy Policy (Clause 2.4 of the Terms and Conditions), the Buyer confirms that he/she has the right to purchase goods from https://www.noriuduru.lt/.
2.4 In case of necessity or in the circumstances provided for by the legislation of the Republic of Lithuania, the Seller shall have the right to change, amend or supplement the Rules. Buyers will be informed of this when logging in to https://www.noriuduru.lt/ at the time of their first purchase after the new version of the Rules comes into force.
2.5 The Buyer must familiarize themselves with the Seller’s approved and published Privacy Policy. The Buyer shall express his/her consent or disagreement with the specific uses of the Buyer’s Personal Data in accordance with the procedures set out in the Privacy Policy itself.
2.6 Where the Seller has the right or obligation to provide information or documents to the Buyer by email, it is the Buyer’s responsibility to provide the Seller with a valid email address that belongs to the Buyer in all cases.

3. Ordering the goods, the moment when the legal relationship of sale and purchase is established
3.1 The Buyer may order the Goods at https://www.noriuduru.lt/ by selecting one of the following methods:
3.1.1. by registering online at https://www.noriuduru.lt/ (by entering your registration name and password);
3.1.2. online without registering at https://www.noriuduru.lt/;
3.2.When ordering goods by one of the methods specified in Clauses 3.1.1 – 3.1.2 of the Rules, the Buyer must specify his/her Personal Data necessary for the proper execution of the order in the relevant information fields provided by the Seller.
3.3 When the Buyer, after selecting the product to be purchased and forming a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it shall be deemed that a legal relationship of sale and purchase has been established and a contract of sale and purchase has been concluded between the Seller and the Buyer. The Seller shall send the Buyer a link to the applicable Terms and Conditions together with the order confirmation to the e-mail address provided by the Buyer.
3.4 By accepting the Terms and Conditions, the Buyer agrees that the instructions for the item(s) ordered by him/her shall be provided in the Lithuanian language to the e-mail address specified by the Buyer to the Seller no later than at the time of delivery of the item(s) in accordance with the procedure set out in the Terms and Conditions and Privacy Policy. All material information about the product and its features is contained in the product description at https://www.noriuduru.lt/
3.5 Each order placed by the Customer shall be stored in the https://www.noriuduru.lt/ database.

4. Buyer’s rights
4.1 The Buyer has the right to purchase Goods from https://www.noriuduru.lt/ in accordance with these Terms and Conditions.
4.2 The Buyer shall have the right to cancel the order in accordance with the procedure set out in these Terms and Conditions.
4.3 The Buyer shall have the right to withdraw from the Contract in accordance with the procedures set out in these Terms and Conditions.
4.4 The Buyer shall have the right to exchange or return the purchased goods in accordance with the procedure set out in the Regulations.
4.5 The Buyer shall have other rights set out in these Terms and Conditions, the Privacy Policy and the legislation of the Republic of Lithuania.

5. Obligations of the Buyer
5.1 The Buyer, using https://www.noriuduru.lt/, must fulfil his/her obligations, comply with these Terms and Conditions, the Privacy Policy, other terms and conditions expressly set out in https://www.noriuduru.lt/, and not violate the legislation of the Republic of Lithuania.
5.2 The Buyer shall pay for and accept the goods ordered in accordance with these Conditions.

6. Seller’s rights
6.1 The Seller has the right to modify, suspend or discontinue the operation of some or part of the functions of https://www.noriuduru.lt/, as well as to change the layout of the elements of https://www.noriuduru.lt/.
6.2 The Seller has the right to suspend or terminate the operation of https://www.noriuduru.lt/. In such a case, all accepted and confirmed orders of the Buyers shall be terminated and no new orders shall be accepted
6.3 In the event of a significant change in the conditions of provision of services (e.g. change in market conditions, change in legislation, etc.), the Seller shall have the right to change the scope or manner of provision of the services provided at https://www.noriuduru.lt/, to suspend, terminate or charge for the provision of the services or part of the services. In the event of the Buyer’s disagreement, the Buyer’s order shall be cancelled.
6.4 If the Buyer attempts to undermine the stability or security of https://www.noriuduru.lt/ or fails to comply with his/her obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s access to https://www.noriuduru.lt/ or, in exceptional cases, to terminate the account of the Buyer.
6.5 The Seller shall have the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the method of payment provided for in Clause 8.2.1 of the Terms and Conditions, fails to pay for the Goods within 3 (three) working days.
6.6 In the event of any uncertainty regarding the information provided in the Order, the Seller shall be entitled to contact the Buyer using the details provided in the Order. In such case, the delivery period shall commence from the date of contact with the Buyer. The Seller shall have the right to cancel the Buyer’s order without prior notice if: i) the Seller fails to contact the Buyer within 2 (two) working days after the order has been placed; or ii) the Buyer fails to provide the Seller with the requested information within the time limit specified by the Seller; or iii) the Buyer fails to provide the Seller with consent to the processing of his/her personal data.
6.7 The Seller shall have the right, at its sole discretion, without the Buyer’s prior consent, to split the purchase of the goods (basket items) of the Buyer’s choice into separate orders, unless the Buyer wishes to purchase the basket items in one single order prior to the confirmation of orders. In the event of such splitting, the price of the additional services (e.g. delivery, drop-off, etc.) per order shall be broken down accordingly for the individual orders and may therefore differ from the price of the services indicated in the description of the specific product.
6.8.The Seller shall have other rights as set out in these Terms and Conditions, the Privacy Policy, other https://www.noriuduru.lt/ documents and the legislation of the Republic of Lithuania.

7. Obligations of the Seller
7.1 The Seller undertakes to provide the Buyer with access to the services provided by https://www.noriuduru.lt/ under the terms and conditions set out in these Terms and Conditions and in the other https://www.noriuduru.lt/ documents.
7.2 The Seller undertakes to provide the Buyer with the information set out in Article 6.2287 of the Civil Code of the Republic of Lithuania in a clear and comprehensible manner at https://www.noriuduru.lt/.
7.3 The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the procedure set out in the Terms and Conditions, the Privacy Policy and the legal acts of the Republic of Lithuania.
7.4. to inform the Customer prior to placing the order of the suspension or termination of the functions of https://www.noriuduru.lt/ that are relevant to the execution of the order, as well as the changes referred to in Clauses
6.2 – 6.3 of the Terms and Conditions. The provision of the information to https://www.noriuduru.lt/ shall be deemed to be adequate notification. Once the Seller has accepted the Buyer’s order, the Buyer shall be informed of the suspension or termination of the functions of https://www.noriuduru.lt/ that are relevant for the fulfilment of this order by one of the contact details provided by the Buyer (by telephone, by text message or by e-mail).
7.5 Subject to the Terms and Conditions, the Seller undertakes to deliver the Goods ordered by the Buyer and to accept the Buyer’s returns.
7.6 If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer the Buyer an analogous product or a product that is as similar as possible in terms of its characteristics. If the Buyer refuses to accept the goods offered as analogous or similar, the Seller undertakes to refund the Buyer the money paid within 14 (fourteen) working days, if prepayment has been made, and to cancel the order in all cases.
7.7. The Seller, disagreeing with the Buyer’s claims, must provide the Consumer with a detailed reasoned written response within 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless otherwise provided for by the laws of the Republic of Lithuania and the European Union.
7.8. The Seller undertakes to fulfil other obligations imposed on the Seller by the Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

8. Prices, payment procedures and terms
8.1 The prices of the Goods in the order placed with https://www.noriuduru.lt/ shall be quoted in euros, including the VAT rate applicable at the time in accordance with the law.
8.2 The Buyer may only pay for the ordered goods using electronic banking;
8.3 When the Seller receives payment for the Goods, the order shall be confirmed and the delivery period shall commence.

8.4 By accepting the Terms and Conditions, the Buyer agrees that the documents of purchase of the Goods, i.e. the invoices, which are also the warranty vouchers for the Goods, shall be provided to the Buyer by electronic means to the e-mail address specified in the Buyer’s registration form immediately after the completion of the order. The invoices shall specify the goods selected, the quantity, the discounts to be granted, the final price of the goods, including all taxes, and any other data required to be provided in accordance with the accounting legislation.
8.5 The price of the Goods may not change after the Seller has confirmed the order, unless the price of the Goods has changed as a result of a technical error in the information systems, the correction of obvious errors (of the nature of a mistake), or other objective material reasons beyond the Seller’s control (subject to proof of such reasons). If in such case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. In the event of cancellation in accordance with the procedure set out in this clause, the Buyer shall receive a full refund of all sums paid by him.

9. Delivery of goods
9.1 We will deliver the goods ordered and paid for by the Buyer FREE OF CHARGE to the buyers who specify Alytus city as the delivery address . In other cases, the delivery price is calculated individually according to the weight and dimensions of the parcel. In case of return of the goods, 100% of the transport costs are covered by the buyer.
9.1.1 The Buyer undertakes to specify the exact place of delivery.
9.1.2 The Buyer undertakes to accept the Goods himself. A valid proof of identity (ID card, passport or new driving licence) must be presented at the time of acceptance. If the Buyer is unable to accept the goods himself and the goods have been delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.
9.1.3 The Goods shall be delivered by the Seller or its authorised representative.
9.1.4 The home delivery service does not include the deposit of ordered goods.
9.2 Delivery terms and charges applicable to the Buyer:
9.2.1 The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the descriptions of the Goods. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. By accepting these Terms and Conditions, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such event, the Seller undertakes to contact the Buyer immediately to agree the terms and conditions of delivery. If the Seller fails to deliver the goods within the specified time limit and the Parties do not agree on an additional time limit for the delivery of the goods, the Buyer may exercise the right set out in Clause 11.1 of the Terms and Conditions – to withdraw from the contract of sale of goods or services.
9.2.2 The Seller shall be exempt from liability for breach of the time limit for delivery of the Goods if the Goods are not delivered to the Buyer, or are not delivered on time, due to the fault of third parties unrelated and/or independent of the Seller, or due to circumstances beyond the Buyer’s control.
9.2.3 At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the consignment handover-receipt document. Once the Buyer has signed the document of delivery and acceptance of the consignment, the goods shall be deemed to have been delivered in good condition, with no defects attributable to defects other than manufacturing defects and with no discrepancies in the composition of the goods (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered Goods is damaged (crumpled, wet or otherwise externally damaged), the Goods(s) are damaged and/or the Goods(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document and, in the presence of the Seller or his representative, draw up a free-form certificate of the damage/mismatch of the consignment and/or the Goods(s). If the Buyer fails to do so, the Seller shall be exempted from liability for damage to the goods where the basis for such damage is not a manufacturing defect and for non-conformity of the goods with regard to the assembly of the goods, only if such non-conformity can be detected by an external inspection of the goods.
9.2.4 The risk of accidental loss of or damage to the Goods shall pass to the Buyer from the time the Goods are handed over to the Buyer.

9.10 If, in accordance with Clauses 9.1 – 9.2 of the Regulations, the Goods cannot be delivered to the Buyer within the time limit and the Buyer has paid for the Goods and their delivery, the Representatives shall contact the Buyer to arrange an alternative time and/or method of delivery. If the Buyer cannot be found at the address and the goods cannot be delivered, such goods shall be returned to the Seller, the order shall be cancelled and the Buyer shall be refunded the money paid for the goods, less any bank charges applicable to the Seller for the bank transfers made, the delivery charge, if applicable, and the administration charge, if applicable.

10. Guarantee of the quality of the goods and the period of fitness for use
10.1 The characteristics of each item sold on https://www.noriuduru.lt/ shall be set out in the description of each item.
10.2 The goods offered for purchase by the Seller are of satisfactory quality, i.e. the characteristics of the goods are as described. The goods are in conformity with the consumer contract of sale if:
10.2.1. the product corresponds to the description given by the Seller and has the same characteristics as the product which the Seller has provided as a sample or model when advertising that product on https://www.noriuduru.lt/ ;
10.2.2. the product is suitable for the use for which the product is normally used;
10.2.3. the item meets the quality characteristics which are generally typical of goods of the same nature and which the Buyer can reasonably expect from the nature of the item and from the statements made publicly by the manufacturer of the item, its representative or the seller, including advertising and labelling of the item, as to the particular characteristics of the item.
10.3 The Seller shall not be liable if the Buyer has chosen the wrong size, colour or configuration of the Goods. The Buyer shall be responsible for all selections made by the Buyer in choosing the Goods.
10.4 The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the goods on https://www.noriuduru.lt/ may not correspond to the actual size, shape, colour or other parameters of the goods due to the characteristics of the display used by the Buyer or for any other technical reasons beyond the control of the Seller. The Buyer is advised to read the description of the goods.
10.5 The Seller shall provide a quality guarantee for different types of goods, valid for a certain period of time, the specific term and other conditions of which shall be specified in the descriptions of such goods or together with the invoice of the goods corresponding to the guarantee sheet.
10.6 The Seller’s guarantee of quality shall not limit or restrict the rights of consumers under the law in the event of the purchase of a product or service of inferior quality.
10.7 Information relating to the warranty conditions for individual types of goods. In the event of a manufacturing defect in the surface material or finishes, the product may be returned within 14 days of purchase. Goods which have been improperly used or damaged by the Buyer will not be accepted for return.

11. Right of withdrawal, return and exchange procedures.
11.1 Right of withdrawal
11.1.1. the Buyer shall have the right to withdraw from the contract of sale of the Goods by notifying the Seller within 14 (fourteen) days without giving any reason.
11.1.2. The Buyer may not exercise this right if the Buyer concludes one of the contracts listed in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania. I.e., in accordance with paragraph 2(3) of this Article, the Buyer shall not have the right to withdraw from a distance and off-premises contract where the Goods are manufactured according to the Buyer’s special instructions (choice of size, colour, design, etc.), which are not pre-manufactured and which are manufactured according to the Buyer’s personal choice or instruction, whether or not the goods have been put into production.
11.1.3. returns shall be made in accordance with the Rules for the Return and Exchange of Items approved by the Government of the Republic of Lithuania by Resolution No.697 of 11 June 2001 on the Approval of the Rules of Retail Trade and the Rules for the Sale and Provision of Services for Contracts Concluded by the Minister of the Economy of the Republic of Lithuania by Order No.258 of 17 August 2001.
11.1.4 The Buyer shall notify the Seller of its withdrawal from the Sale and Purchase Contract in one of the following ways: by completing the Model Withdrawal Form or by submitting an explicit statement setting out its decision to withdraw from the Contract. The notice of withdrawal shall be sent by email to: info@egdshop.lt Upon receipt of the Buyer’s notice, the Seller shall send an acknowledgement of receipt within 3 working days.
11.1.5 The period of 14 (fourteen) days for exercising the right of withdrawal shall be calculated as follows:
(a) in the case of a contract of sale, from the date on which the Buyer or a person designated by him, other than the carrier, receives the goods ordered;
(b) if the Buyer has ordered more than one item in a single order and the items are delivered separately, from the date on which the Buyer or a person designated by the Buyer, other than the carrier, receives the last item;
(c) if the goods are delivered in different lots or instalments, from the date on which the Buyer or a person designated by him, other than the carrier, receives the last lot or instalment;
(d) in the case of a contract for the regular delivery of goods within a fixed period, from the date on which the first goods are received by the buyer or a person designated by him other than the carrier.
11.1.6.If the Buyer has withdrawn from the contract of sale before the goods have been delivered to him, the Seller shall treat such withdrawal as a rejection of the order and shall inform the Buyer accordingly at the e-mail address indicated by him.
11.1.7 If the Buyer has withdrawn from the contract of sale after the goods have been delivered or after the Buyer has collected the goods, the provisions set out in Clause 11.5 of the Rules shall apply.
11.2. rules for the exchange and return of goods of satisfactory quality
11.2.1. The Buyer shall have the right to replace the purchased goods within 14 (fourteen) days from the date of handover of the goods to the Buyer with similar goods of a different size, shape, form, colour, pattern or completeness. If a price difference arises as a result of the exchange, the Buyer shall pay the Seller in accordance with the recalculated prices. The Buyer’s notification of his/her wish to exercise the right provided for in this clause of the Regulations, together with the goods to be returned, shall be sent to the following e-mail address: labas@noriuduru.lt
11.2.2. If the Buyer does not like the shape, size, colour, model or completeness of the purchased goods, the goods shall be exchanged and returned in accordance with the “Retail Trade Rules” approved by the Government of the Republic of Lithuania Resolution No.738 of 22 July 2014.
11.2.3 Upon receipt of the Goods, the Seller undertakes to replace the Goods with the same Goods only in the shape, size, colour, model or completeness specified by the Buyer. If the Seller does not have suitable goods for replacement, the Seller shall refund the money paid for the goods to the Buyer. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the Buyer’s wish to exercise this right, and if the Goods have not been returned by the Buyer to the Seller, the time limit provided for in this clause shall run from the date of the Goods’ return to the Seller.
11.2.4 By accepting these Terms and Conditions, the Buyer agrees to a refund to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
11.2.5 The procedure for the return of goods and money is set out in Clause 11.5 of the Rules.
11.3 Rules for replacement and return of goods of inadequate quality 11.3.1.Defects in the goods sold shall be eliminated, and goods of inadequate quality shall be replaced and returned in accordance with the procedure set out in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.
11.3.2 If the Buyer has purchased goods of inadequate quality and has indicated this in the handover and acceptance document (if not, the provisions of Clause 11.2 of the Regulations shall apply), or if the inadequate quality of the goods is due to a manufacturing defect existing at the time of the purchase of the goods or to a failure to comply with the manufacturer’s specifications, the Buyer may return the goods and, at its option, may demand:
11.3.2.1. the Seller to remedy the defects in the Goods within a reasonable time, free of charge, if the defects can be remedied;
11.3.2.2. to reduce the purchase price accordingly;
11.3.2.3. to have the goods replaced with goods of equivalent quality, unless the defects are minor or caused by the Buyer;
11.3.2.4. to refund the price paid and to withdraw from the contract of sale when the sale of goods of inferior quality constitutes a material breach of the order.
11.3.3 The Buyer may choose only one of the remedies provided for in Clause 11.3.2 of the Rules. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 11.3.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 11.3.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not have the right to terminate the contract of sale if the defect is minor.
11.3.4 In order to return the Goods, the Buyer must comply with the following conditions:
11.3.4.1. notify the Seller by email: labas@noriuduru.lt;
11.3.4.2. provide the document of purchase of the goods, the warranty card (if issued);
11.3.4.3. submit a free-form application.
11.3.5 The Buyer may exercise the right to return goods of unsatisfactory quality within the quality guarantee period set out in the document of purchase.
11.3.6. The Seller shall have the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in the Rules.
11.3.7. The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return, except for the exceptions provided for in the Conditions. The return of goods shall be governed by Clause 11.5 of the Conditions.
11.3.8. The money shall be refunded to the Buyer to the account from which it was received within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
11.3.9 No refunds will be given for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.
11.3.10. Separate rules for the return of goods of unsatisfactory quality may be set out in the guarantee vouchers (warranties) accompanying the goods.
11.4 Replacement and Return of Goods in Case of Delivery of the Wrong Goods 11.4.1 If the wrong Goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) days, inform the Seller by e- mail: labas@noriuduru.lt or by calling the telephone number +370 640 25544. The Seller undertakes to collect such goods and replace them with suitable goods at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
11.4.2 The procedure for returning goods and money is set out in Clause 11.5 of the Rules.
11.5 Return of Goods and Money
11.5.1 The Buyer may only exercise the right to return the Goods if the time limit for returning the Goods has not been missed. Additional requirements apply to the return of goods in the cases set out in Clauses 11.1 to 11.3 of the Regulations: the goods must not have been damaged or substantially altered in appearance, nor have they been used – all returned goods must be accompanied by the authentic labels, protective bags and original packaging.
11.5.2 All gifts that were provided with the purchased goods must be returned at the same time, unless the purchased goods are being returned because of a defect in their quality, and the accompanying gifts have, by their very nature, been consumed within the period from the date of purchase of the goods to the date of discovery of the defect in the goods, or the shelf-life of such gifts has expired.
11.5.3 When returning the Goods, the Buyer must provide the sender’s address and pack the Goods properly to prevent damage during shipment. The Seller will not refund any money for goods that have been damaged during shipment.

The Seller shall not be liable for parcels which have been sent incorrectly packaged, with an incorrect address, or if they have been lost or damaged in transit.
11.5.4 If the Buyer has purchased a set of Goods on https://www.noriuduru.lt/, the Buyer must return the entire set of Goods to the Seller, i.e. the Buyer shall only have the rights to return the Goods in respect of all the Goods in the set. In the event that any of the goods in the set does not meet the requirements set out in Clause 11.5.1 of the Regulations, the Seller shall have the right to refuse to accept the return of the whole set of goods.
11.5.6.The Buyer, having exercised the rights provided for in Clauses 11.1 to 11.4 of the Regulations, shall comply with the requirements for the return of the Goods set out in the Regulations and shall follow the procedures set out therein.
11.5.7 The Buyer may return the Goods by delivering them to the address specified by the Seller, by returning them by courier or by posting them to the Seller at the address specified in the Seller’s acknowledgement of cancellation sent by the Seller to the Buyer. The procedure and conditions for the delivery of heavy goods (for quality assessment, modification, repair or return) to the Seller shall be agreed between the Buyer and the Seller separately by telephone or by e-mail: labas@noriuduru.lt
11.5.8 If the Seller has delivered the Goods to the Buyer’s home and it is not possible to return the Goods by one of these methods, the Seller shall collect the Goods from the Buyer at the Buyer’s expense.
11.5.9 If the Buyer has exercised the rights set out in Clauses 11.1, 11.3-11.4 of the Regulations, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification, and if the goods have not been returned to the Seller by the Buyer, the time limit set out in this Clause shall be calculated as from the date of return to the Seller.
11.5.10 By accepting these Terms and Conditions, the Buyer agrees to a refund to the Buyer’s bank account unless otherwise agreed between the Buyer and the Seller.
11.5.11. Upon exercising the rights set out in Clauses 11.1 – 11.3 of the Rules, the Buyer shall be refunded: the price of the goods.
11.5.12. if the Buyer has chosen a delivery method other than the Seller’s cheapest delivery method, the cost of the other delivery method chosen by the Buyer in excess of the cost of that method shall be non-refundable.
11.5.13. The Seller shall have the right not to refund the Consumer until the Goods have been returned to the Seller and have been checked for compliance with Clause 11.5.1 of the Rules.
11.5.14. If a price difference arises as a result of the exchange of Goods, the Buyer shall be obliged to settle with the Seller according to the recalculated prices.

12. Responsibility
12.1 The Buyer is responsible for the actions taken when using https://www.noriuduru.lt/.
12.2 Once registered, the Buyer is responsible for the storage and/or transfer of his/her login details to third parties. If the services provided by https://www.noriuduru.lt/ are used by a third party who logs into https://www.noriuduru.lt/ using the Buyer’s login details, the Seller shall treat that third party as the Buyer.
12.3 The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions and the Privacy Policy, notwithstanding the Seller’s recommendations and obligations, even though the Buyer was given the opportunity to do so.
12.4 If https://www.noriuduru.lt/. contains links to other third party websites, the Seller does not warrant that the information available to view by clicking on such links is correct, complete or accurate. The third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. The Seller is under no obligation to verify the external information transmitted or stored or to detect illegal activities.

13. Final provisions
13.1 These Terms and Conditions are made in accordance with the laws of the Republic of Lithuania.
13.2 The law of the Republic of Lithuania shall apply to relations arising under these Terms and Conditions.
13.3 All disagreements arising out of the application of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
13.4 In case the Buyer does not agree with the Seller’s response to the Buyer’s written complaint, the Buyer (natural person, consumer) may submit his/her request/complaint regarding the goods purchased at https://www.noriuduru.lt/ to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (as well as the territorial units of the State Consumer Rights Protection Service in the districts) – or by filling in the application form on the EGS platform: httpss://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT

UAB “EG doors”
Company code 150159579
VAT code LT501595716
Pramonės str..37, Alytus LT62175 Lithuania